myteam11
Privacy Policy —
Your Data, Our Commitment

1 Introduction

myteam11 takes your privacy seriously. As an online gaming platform serving Pakistani players, we process personal information — including CNIC data, financial information related to PKR transactions, and gaming activity records — in the ordinary course of providing our services. This Policy is designed to give you a clear, complete, and honest picture of how that data is handled.

myteam11 acts as the data controller for all personal data collected directly from players via the myteam11 platform. Where third-party service providers process data on myteam11's behalf — such as KYC verification partners and PKR payment processors including Easypaisa and JazzCash — they act as data processors under contractual obligations that bind them to data protection standards consistent with this Policy.

2 Personal Data We Collect

myteam11 collects the following categories of personal data from Pakistani players:

3 How We Collect Your Data

myteam11 collects personal data through the following channels:

• Direct Collection: When you register an account at myteam11, complete the KYC verification process, contact support, or respond to promotions, you provide personal data directly to myteam11.
• Automated Collection: When you access the myteam11 platform via browser or mobile device, technical data including your IP address, device identifiers, and session data are collected automatically through server logs and analytics tools.
• Payment Processors: When you deposit or withdraw PKR via Easypaisa, JazzCash, Raast, SadaPay, or bank transfer, our payment processing partners share transaction confirmation data with myteam11 to credit or debit your wallet correctly.
• KYC Partners: myteam11's authorised identity verification partners process and share the results of CNIC verification checks to confirm eligibility to hold a myteam11 account and withdraw funds.
• Cookies and Similar Technologies: Cookies and similar tracking technologies collect usage data about how you interact with the myteam11 platform — which games you browse, how long sessions last, and which features you use. See Section 9 for full cookie details.

4 How myteam11 Uses Your Personal Data

myteam11 uses the personal data collected from Pakistani players for the following purposes:

• Account Management: Creating, maintaining, and securing your myteam11 player account, including password reset communications, two-factor authentication OTP delivery to your Pakistan mobile, and session management.
• PKR Payment Processing: Processing deposits via Easypaisa, JazzCash, Raast, SadaPay, HBL, UBL, and MCB Bank; crediting winnings to your PKR wallet; and processing withdrawal requests to your nominated Pakistan payment channel.
• Identity Verification (KYC): Verifying your age (18+) and identity using CNIC data to comply with myteam11's gaming licence obligations and anti-money laundering (AML) regulatory requirements.
• Responsible Gaming: Monitoring for problem gambling indicators and administering deposit limits, self-exclusion requests, and cooling-off periods in accordance with myteam11's responsible gaming obligations.
• Fraud Prevention and Security: Detecting and preventing fraudulent account activity, multi-accounting, bonus abuse, money laundering, and unauthorised access to myteam11 accounts.
• Legal and Regulatory Compliance: Meeting myteam11's obligations under its international gaming licence, anti-money laundering laws, and any lawful requests from regulatory or law enforcement authorities.
• Communications: Sending you transactional notifications (deposit confirmations, withdrawal approvals, bonus credits), account security alerts, and — where you have opted in — marketing communications about myteam11 promotions.
• Platform Improvement: Using anonymised and aggregated usage data to improve the myteam11 platform, optimise game category layouts, and enhance the overall experience for Pakistani players.

5 Legal Basis for Processing

myteam11 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to provide the myteam11 gaming and betting services you have contracted for — account management, PKR payments, game access, and support.
• Legal Obligation: Processing required to comply with myteam11's gaming licence conditions, KYC and AML obligations, and lawful requests from regulatory authorities.
• Legitimate Interests: Processing for fraud prevention, security monitoring, platform improvement, and responsible gaming compliance — where myteam11's interests in operating a safe platform are balanced against your privacy interests.
• Consent: Processing for optional marketing communications — where you have given explicit consent. You may withdraw consent for marketing communications at any time by contacting [email protected].

6 Sharing Your Data with Third Parties

myteam11 shares personal data with third parties only in the following circumstances, and always under contractual data protection obligations:

• KYC and Identity Verification Partners: Your CNIC data and identity documents are shared with myteam11's authorised KYC verification service providers for the sole purpose of verifying your eligibility to hold a myteam11 account. These partners are contractually prohibited from using your data for any other purpose.
• Pakistan Payment Processors: Transaction data necessary to execute PKR deposits and withdrawals is shared with Easypaisa, JazzCash, SadaPay, Raast, HBL, UBL, and MCB Bank as required to complete the specific payment you have initiated.
• Game Technology Providers: Anonymised session and game play data may be shared with game providers such as PG Soft, Evolution Gaming, and Pragmatic Play for game performance monitoring and fairness auditing purposes.
• Legal and Regulatory Authorities: myteam11 will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law, a valid court order, or myteam11's gaming licence obligations.
• AML Compliance: Where myteam11's AML monitoring identifies suspicious transaction activity, relevant personal data may be disclosed to appropriate financial intelligence or law enforcement authorities as required by anti-money laundering regulations.

7 International Data Transfers

As an internationally operated platform, some of the third-party service providers that myteam11 works with are located outside Pakistan. Where personal data is transferred internationally — for example, to game technology providers or KYC verification platforms operating from international data centres — myteam11 ensures that appropriate safeguards are in place to maintain the protection standards described in this Policy.

These safeguards include contractual data processing agreements that impose data protection obligations consistent with applicable privacy standards and restrict the use of your data to the specific service purposes for which it was transferred. myteam11 does not transfer personal data to countries or organisations with inadequate data protection frameworks without appropriate contractual protections.

8 Data Retention

myteam11 retains personal data only for as long as is necessary for the purposes described in this Policy or as required by myteam11's legal and regulatory obligations. The following general retention standards apply:

• Active Account Data: Personal and financial data relating to an active myteam11 account is retained for the duration of the account's active status plus a minimum of five years thereafter, in compliance with anti-money laundering record-keeping requirements applicable to gaming operators.
• KYC and Identity Data: CNIC verification records and identity documents are retained for a minimum of five years from the date of verification, or longer where required by applicable law or ongoing regulatory or legal proceedings.
• Gaming Transaction History: Records of PKR deposits, withdrawals, wagers, and winnings are retained for a minimum of five years from the date of each transaction.
• Support Communications: Live chat transcripts and email correspondence are retained for a minimum of two years from the date of the interaction, to support dispute resolution and quality assurance.
• Marketing Consent Records: Records of marketing consent and withdrawal of consent are retained for a minimum of three years from the date of consent or withdrawal.

When the applicable retention period expires, personal data is securely deleted or anonymised. Anonymised aggregate data may be retained indefinitely for platform analytics and improvement purposes.

9 Cookies & Tracking Technologies

9.1 What Cookies myteam11 Uses

The myteam11 platform uses cookies and similar technologies (including local storage and session tokens) to ensure the platform functions correctly and to understand how Pakistani players interact with the site. The following categories of cookies are used:

• Essential Cookies: Required for the myteam11 platform to function — session authentication tokens that keep you logged in, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking platform functionality.
• Functional Cookies: Remember your preferences such as language settings, last-visited game category, and responsible gaming settings. Improve your experience across sessions without requiring you to re-configure settings at each myteam11 login.
• Analytics Cookies: Collect anonymised data about how players navigate the myteam11 platform — which pages are visited most, how long sessions last, and which game categories are most popular. This data helps myteam11 improve the platform experience for Pakistani players.

9.2 Cookie Management

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent the myteam11 platform from functioning correctly and may make login or game access impossible. Disabling analytics or functional cookies does not affect your ability to use the core myteam11 platform features.

10 Your Data Rights

As a myteam11 player, you hold the following rights regarding your personal data. To exercise any of these rights, please contact myteam11 at [email protected] with your request and sufficient identity information to allow myteam11 to process it securely:

11 Children & Minors Under 18

The myteam11 platform is strictly intended for adults aged 18 years and over. myteam11 does not knowingly collect personal data from any person under the age of 18. CNIC-based age verification is performed on all accounts before withdrawal eligibility is granted.

If myteam11 identifies that a player account has been registered by or on behalf of a person under 18 years of age, the account will be immediately suspended, all pending transactions will be halted, and the matter will be handled in accordance with myteam11's underage gaming policy and applicable legal requirements. If you believe that a minor has created a myteam11 account, please contact [email protected] immediately.

12 Security Measures

myteam11 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All data transmitted between your device and the myteam11 platform is encrypted using Transport Layer Security (TLS) with 256-bit keys — the same encryption standard used by major international banks for online banking transactions.
• Access Controls: Personal data within myteam11's systems is accessible only to staff members who require it for their specific job function. Access is role-based and logged. Administrative access to sensitive data requires multi-factor authentication.
• CNIC Data Security: Identity documents submitted for KYC verification are stored in encrypted, access-controlled document management systems separate from general player account data.
• Breach Response: myteam11 maintains an incident response plan for data security breaches. In the event of a breach that poses a risk to players, myteam11 will notify affected players and relevant regulatory authorities within the timeframes required by applicable law.
• Two-Factor Authentication: myteam11 offers and encourages two-factor authentication on all player accounts, adding a Pakistan-mobile-verified OTP layer to the standard username/password login process.

13 Third-Party Links

The myteam11 platform may contain references to third-party services — such as Easypaisa or JazzCash payment portals accessed during a deposit flow — that operate under their own privacy policies. myteam11 is not responsible for the privacy practices of third-party websites or applications. When you leave the myteam11 platform to complete a payment or access a third-party service, you are subject to that third party's own privacy terms.

myteam11 recommends that you review the privacy policy of any third-party service you interact with in connection with your myteam11 account, including your Pakistan bank or mobile wallet provider.

14 Changes to This Privacy Policy

myteam11 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or our gaming licence obligations. The updated Policy will always be accessible on this page with the effective date clearly stated at the top.

Material changes — those that significantly affect how your personal data is used or your rights under this Policy — will be communicated to registered myteam11 players via email to their registered address and/or via a platform notification prior to the change taking effect. Your continued use of the myteam11 platform after the effective date of any revised Policy constitutes your acknowledgement of the changes.

15 Contact Us About Privacy

For any questions, requests, or concerns about this Privacy Policy or myteam11's handling of your personal data, please contact the myteam11 data protection contact using the details below. All privacy communications are handled in English:

• Email: [email protected] — please include "Privacy Request" in the subject line for faster routing to the relevant team
• Live Chat: Available 24/7 on the myteam11 platform — for general privacy questions and data rights requests
• Response Time: myteam11 acknowledges all privacy enquiries within 48 hours and provides substantive responses to data rights requests within 30 calendar days

If you are unsatisfied with myteam11's response to a privacy complaint, you may escalate the matter to the relevant data protection or regulatory authority under myteam11's gaming licence jurisdiction. Contact details for the applicable authority will be provided in myteam11's response to your complaint.